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Shipping Information

Courier Fee

Courier / Shipping to Other State (Except Sabah,Sarawak)

Shipping Fee as below:

0-1KG: RM12
1.01-1.5KG - RM14
1.51-2KG - RM16
2.51-3KG: RM20
3.01-3.5KG: RM22
3.51-4KG: RM24
4.01-4.5KG: RM26
4.51-5KG: RM28
5.01KG & above, kindly contact our staff. 

**Cookies Appearance might affect,We put Inflated Bubble to reduce the risk
**Outskirt Area additional charges (RM 10.60) imposed by City-link Outskirt Postcode List

DeliveryDelivery (Currently Unavailable Due to Pandemic Outbreak)

Delivery only for Penang (Except: Balik Pulau, Batu Ferringhi,Kepala Batas,Nibong Tebal,Sungai Jawi,Kubang Semang)

Butterworth Area - RM 5
Besides Butterworth Area (Except Balik Pulau & Batu Ferringhi) - RM 8

Courier / Shipping Policy

- Goods sold are non-returnable, neither exchangeable nor refundable unless goods are damage or faulty due to production faulty, and/or incorrect goods delivery by us. We reserved our rights to reject any goods return, exchange, refund or any unfair conditions demanded by customers

- You shall examine the goods immediately upon collection/delivery.

- We will inspect the returned product upon return by you. if one of the follow conditions is fulfilled you are entitled to do refund or return.
 ** If the product expired 
 ** If the product order is different from the item delivery.
 ** If the cookies damage (we will examine how the cookies condition is in order to approve the customer refund or  return request, and it must inform our Facebook page customer service within 2 days upon received the cookies.)

- Customers are responsible for the information provided when placing an order. As such, we will not be held responsible for any mistakes or delays in delivery due to any incorrect information provided (e.g. incomplete address, incorrect contact number, or any other incorrect details provided).

- Any cancellation and changes related to the courier you are required to give us at least 48 hours of notice prior to the courier.

- All our products will be ship by our appointed third party logistic company, during the delivery transit all responsibility will be passed between the logistic company and the customer.

- While the delivering driver would like to deliver your item on time, please note that we are not able to promise on the delivery date. All deliveries are subjected to traffic condition, weather, and any unforeseen circumstances. Neither the delivering company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.

- We will not be responsible for any mistake or delay caused by the customer such as incomplete address, incorrect contact number, or any other incorrect details provided by the customer. This inclusive if there are no people to receive the item during the delivery at any time.

- You are also to ensure that on the delivering address, the receiver mobile number is reachable. There will be time where driver will need to be able to confirm the receiver attendance at the delivery address before they proceed with the delivery, and there will be time where driver will need to be able to contact you when they are not able to locate the correct address you provided and thus need your guidance. In such case if the receiver’s contact number is not reachable or unanswered, we or our delivering partner will not be responsible for any delay cause by such reasons or circumstances similar to the above.

- Our delivery partner’s coverage area could change from time to time without prior notice. If you have placed an order and it’s out of our delivering coverage area, our company has the right to cancel and refund any order placed, with prior inform to the customer.

- In the absent of receiver during the delivery, re-delivery can be arranged at additional cost.