Refund and Cancel Policy

Return Process
For returns to be processed, the item must be in its original condition, unused, with tags intact, and in its original packaging. Proof of purchase is required.

To initiate a return, reach out to us at or Whatsapp +60192583661. If your return meets our criteria, we'll provide a return shipping label and instructions. Returns without prior authorization will not be accepted.

Damages and issues

Upon receiving your order, please inspect it promptly. If you find any defects, damages, or receive the wrong item, contact us immediately for assistance.

Once we receive and assess your return, we'll notify you of its approval status. Approved refunds will be automatically processed to your original payment method. Please note that refund processing times may vary depending on your bank or credit card company.

Refund Charges
If you request refund after payment was made, we back charge the customer as the rate shown below:

**The Cancel order will be charge of the total purchase include shipping fee. 

Razer Merchant Payment (Fiuu Payment Gateway & Shopify Charge)- Total Amount (4.5%)

The charges was imposed by payment channel and Platform.