New Customers gain 200 BK Points

Refund and Cancel Policy

Return Process
For returns to be processed, the item must be in its original condition, unused, with tags intact, and in its original packaging. Proof of purchase is required.

To initiate a return, reach out to us at info@bakeohouse.com or Whatsapp +60192583661. If your return meets our criteria, we'll provide a return shipping label and instructions. Returns without prior authorization will not be accepted.

Damages and issues

Upon receiving your order, please inspect it promptly. If you find any defects, damages, or receive the wrong item, contact us immediately for assistance.

Once we receive and assess your return, we'll notify you of its approval status. Approved refunds will be automatically processed to your original payment method. Please note that refund processing times may vary depending on your bank or credit card company.

Refund Charges
If you request refund after payment was made, we back charge the customer as the rate shown below:

**The Cancel order will be charge of the total purchase include shipping fee.

Razer Merchant Payment (Fiuu Payment Gateway & Shopify Charge)- Total Amount (4.5%)

The charges was imposed by payment channel and Platform.

Courier / Shipping Policy

- Inflatable bubble wrap is being used for product wrapping before handing over to the third party courier company. We are not 100% guarantee the good looking of the produce due to those Delay Risk, Damage Risk and other potential risk is not under our control during the delivery. It will be considered sold and non-refundable and returnable once we handing over the parcel to the third party courier company.

Please read the terms and conditions before placing the order.

- Customers are responsible for the information provided when placing an order. As such, we will not be held responsible for any mistakes or delays in delivery due to any incorrect information provided (e.g. incomplete address, incorrect contact number, or any other incorrect details provided).

- Any cancellation and changes related to the courier you are required to give us at least 48 hours of notice prior to the courier.

- All our products will be ship by our appointed third party logistic company, during the delivery transit all responsibility will be passed between the logistic company and the customer.

- While the delivering driver would like to deliver your item on time, please note that we are not able to promise on the delivery date. All deliveries are subjected to traffic condition, weather, and any unforeseen circumstances. Neither the delivering company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.

- We will not be responsible for any mistake or delay caused by the customer such as incomplete address, incorrect contact number, or any other incorrect details provided by the customer. This inclusive if there are no people to receive the item during the delivery at any time.

- You are also to ensure that on the delivering address, the receiver mobile number is reachable. There will be time where driver will need to be able to confirm the receiver attendance at the delivery address before they proceed with the delivery, and there will be time where driver will need to be able to contact you when they are not able to locate the correct address you provided and thus need your guidance. In such case if the receiver’s contact number is not reachable or unanswered, we or our delivering partner will not be responsible for any delay cause by such reasons or circumstances similar to the above.

- Our delivery partner’s coverage area could change from time to time without prior notice. If you have placed an order and it’s out of our delivering coverage area, our company has the right to cancel and refund any order placed, with prior inform to the customer.

- In the absent of receiver during the delivery, re-delivery can be arranged at additional cost.

Refund Charges

If you request refund after payment was made, we back charge the customer as the rate shown below:

**The Cancel order will be charge of the total purchase include shipping fee.

Razer Merchant Payment - Total Amount (4.5%)

The charges was imposed by payment channel and Platform.