Shipping Information

Malaysia & Singapore Courier Fee

Free Shipping - Order Over RM 300 (West Malaysia Only) - Until 31/7/2024

Courier / Shipping Fee to West Malaysia State

Shipping Fee as below:

Below 0.61 KG =  RM 5
 0.61-1 KG = RM12 RM 7
1.01 KG-2 KG = RM14 RM 9
2.01 KG-3 KG = RM16 RM 11
3.01 KG-4 KG = RM18 RM 14
4.01 KG-7 KG = RM22 RM 17
7.01 KG-9 KG = RM26 RM 19
9.01 KG-10 KG = RM28 21

10.01KG & above, kindly contact our staff. 

Courier / Shipping Fee to East Malaysia State (Except Labuan)

Shipping Fee as below:

 0 -1 KG = RM 24
1.01 KG-2 KG = RM 38
2.01 KG-3 KG = RM 52
3.01 KG-4 KG = RM 66
4.01 KG-5 KG =  RM 83

5.01KG & above, kindly contact our staff. 

Courier / Shipping Fee to Singapore

Shipping Fee as below:

 0 - 0.5 KG = RM 37
0.501 KG-1 KG = RM 46
1.01 KG-1.5 KG = RM 54
1.501 KG-2 KG = RM 63
2.01 KG-2.5 KG = RM 71
2.501 KG-3 KG = RM 78
3.01 KG-3.5 KG =  RM 87

3.501 KG & above, kindly contact our staff. 

Singapore & Sabah,Sarawak Shipping Fee - You May Check the Rate during Checkout

**Cookies Appearance might affect, We put Inflated Bubble to reduce the risk

Courier / Shipping Policy

Inflatable bubble wrap is being used for product wrapping before handing over to the third party courier company. We are not 100% guarantee the good looking of the cookies or goods due to those Delay Risk, Damage Risk and other potential risk is not under our control during the delivery. It will be considered sold and non-refundable and returnable once we handing over the parcel to the third party courier company. 

Please read the terms and conditions before placing the order.

Customers Has to know before purchase

  • Please also note that we are not responsible for any customs, duties, or taxes that may be charged by your local authorities upon the arrival of your package. These fees are the sole responsibility of the customer and are not included in our shipping charges.

  • Cookies with slight cracks and uneven looks are normal, as they are all handmade

  • The net weight stated may have a bit of deviation from the actual weight; if you are really particular about it, please consider this before purchase.

Items sold are not refundable/replaceable, except in the following circumstances:

Items are badly cracked upon received. (with proof)
Part of the items are missing upon received. (with proof)
Pastry or Mooncake is moldy upon received. (with proof)

If the product is damaged when you first receive it (excluding cases involving third-party shipping or courier services), please contact us for refunds or replacements immediately upon receipt.

To complete your return, we require a receipt or proof of purchase.

Sale items
Only regularly priced items may be refunded. Sale items cannot be refunded.

- Customers are responsible for the information provided when placing an order. As such, we will not be held responsible for any mistakes or delays in delivery due to any incorrect information provided (e.g. incomplete address, incorrect contact number, or any other incorrect details provided).

- Any cancellation and changes related to the courier you are required to give us at least 48 hours of notice prior to the courier.

- All our products will be ship by our appointed third party logistic company, during the delivery transit all responsibility will be passed between the logistic company and the customer.

- While the delivering driver would like to deliver your item on time, please note that we are not able to promise on the delivery date. All deliveries are subjected to traffic condition, weather, and any unforeseen circumstances. Neither the delivering company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.

- We will not be responsible for any mistake or delay caused by the customer such as incomplete address, incorrect contact number, or any other incorrect details provided by the customer. This inclusive if there are no people to receive the item during the delivery at any time.

- You are also to ensure that on the delivering address, the receiver mobile number is reachable. There will be time where driver will need to be able to confirm the receiver attendance at the delivery address before they proceed with the delivery, and there will be time where driver will need to be able to contact you when they are not able to locate the correct address you provided and thus need your guidance. In such case if the receiver’s contact number is not reachable or unanswered, we or our delivering partner will not be responsible for any delay cause by such reasons or circumstances similar to the above.

- Our delivery partner’s coverage area could change from time to time without prior notice. If you have placed an order and it’s out of our delivering coverage area, our company has the right to cancel and refund any order placed, with prior inform to the customer.

- In the absent of receiver during the delivery, re-delivery can be arranged at additional cost.


Added Value Services 

📦Return Shipment Services – Courier service pick up from you, hassle free.

-Outside of the Items are badly cracked upon receive. (with proof)
-Part of the items are missing upon receive. (with proof)
-Pastry or Mooncake is mouldy upon receive. (with proof)

If the product is damaged when you first receive it, please contact us for refunds or replacements immediately upon receive.

Whatsapp : 0192583661
Or Facebook Messenger

To complete your return, we require a receive or proof of purchase.

We will arrange Courier Service to pick up from you

Process of Return Parcel

  1. Message us regarding the Cookies condition
  2. Once return or refund process approve, we will generate Consignment note for you
  3. You have to print the consignment note and stick on the parcel before hand it to courier service
  4. If you inconvenience to print our consignment note, you may write the tracking ID & Shipper Name on the shipment and show the label for courier services to scan during pick up.


📦COD ( Cash On Delivery) Services – Test Run Period (West-Malaysia Only) (only for RM 200 and below)
**This Service need to pay extra - RM5 (Charged by DHL)
**Open Box Service is not included in COD Services.

**The Payment will be collect by DHL Driver upon deliver.
**Please ready cash before driver arrive.
**May refer to the driver for other payment method.

We're now offering Cash on Delivery (COD) service for all your cookie cravings! Your trust means everything to us, and we're committed to making your cookie experience as convenient and enjoyable as possible.

With COD, you can now indulge in our delicious cookies without any hassle. Simply place your order, and pay when your goodies arrive at your doorstep. It's that easy!

Here's why you'll love our COD service:

🌟 Convenience: Pay for your cookies upon delivery, no online transactions required!

🌟 Trust: Enjoy peace of mind knowing you can verify your order before making a payment.

🌟 Seamless Experience: Order your favorite cookies with just a few clicks and have them delivered straight to your door.

📦Open Box Services - Test Run Period (West-Malaysia Only)
This Service need to pay extra - RM 4 (Charged by DHL)

Recipients allow to inspect the parcel contents before accepting.

**If any cookies left out , Please contact us and we will proceed to courier the cookies for your without any charges

**If the cookies condition (Can/Tin,bottles spoiled badly) , you may reject to accept the parcel and return it, and contact us for refund.

  • Pricing: Subject to change without prior notice.
  • Bakeo House: We reserve the right to make any changes without prior notice.



Photo from Singapore & Malaysia Customers

How we Pack it Before Ship Out

🎁✨ Ever wondered how we pack our cookies before sending them your way? Behold! Each cookie is cradled with care and wrapped in layers of delight. 🎁✉️ Our packaging is a promise — your cookies arrive not just as treats but as moments of joy, well-protected and ready to sweeten your day! 🚀🍪

How We Pack Our Cookies