- Choosing a selection results in a full page refresh.
New Customers gain 200 BK Points
Added Value ServicesÂ
📦Return Shipment Services – Courier service pick up from you, hassle free.
-Outside of the Items are badly cracked upon receive. (with proof)
-Part of the items are missing upon receive. (with proof)
-Pastry or Mooncake is mouldy upon receive. (with proof)
If the product is damaged when you first receive it, please contact us for refunds or replacements immediately upon receive.
Whatsapp : 0192583661
Or Facebook Messenger
To complete your return, we require a receive or proof of purchase.
We will arrange Courier Service to pick up from you
Process of Return Parcel
Â
📦COD ( Cash On Delivery) Services – Test Run Period (West-Malaysia Only) (only for RM 200 and below)
**This Service need to pay extra - RM5Â (Charged by DHL)
**Open Box Service is not included in COD Services.
**The Payment will be collect by DHL Driver upon deliver.
**Please ready cash before driver arrive.
**May refer to the driver for other payment method.
We're now offering Cash on Delivery (COD) service for all your cookie cravings! Your trust means everything to us, and we're committed to making your cookie experience as convenient and enjoyable as possible.
With COD, you can now indulge in our delicious cookies without any hassle. Simply place your order, and pay when your goodies arrive at your doorstep. It's that easy!
Here's why you'll love our COD service:
🌟 Convenience: Pay for your cookies upon delivery, no online transactions required!
🌟 Trust: Enjoy peace of mind knowing you can verify your order before making a payment.
🌟 Seamless Experience: Order your favorite cookies with just a few clicks and have them delivered straight to your door.
📦Open Box Services - Test Run Period (West-Malaysia Only)
This Service need to pay extra - RM 4 (Charged by DHL)
Recipients allow to inspect the parcel contents before accepting.
**If any cookies left out , Please contact us and we will proceed to courier the cookies for your without any charges
**If the cookies condition (Can/Tin,bottles spoiled badly) , you may reject to accept the parcel and return it, and contact us for refund.
Â
Thanks for subscribing!
This email has been registered!
Courier / Shipping Policy
-Â Inflatable bubble wrap is being used for product wrapping before handing over to the third party courier company. We are not 100% guarantee the good looking of the produce due to those Delay Risk, Damage Risk and other potential risk is not under our control during the delivery. It will be considered sold and non-refundable and returnable once we handing over the parcel to the third party courier company.Â
- Customers are responsible for the information provided when placing an order. As such, we will not be held responsible for any mistakes or delays in delivery due to any incorrect information provided (e.g. incomplete address, incorrect contact number, or any other incorrect details provided).
- Any cancellation and changes related to the courier you are required to give us at least 48 hours of notice prior to the courier.
- All our products will be ship by our appointed third party logistic company, during the delivery transit all responsibility will be passed between the logistic company and the customer.
- While the delivering driver would like to deliver your item on time, please note that we are not able to promise on the delivery date. All deliveries are subjected to traffic condition, weather, and any unforeseen circumstances. Neither the delivering company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.
- We will not be responsible for any mistake or delay caused by the customer such as incomplete address, incorrect contact number, or any other incorrect details provided by the customer. This inclusive if there are no people to receive the item during the delivery at any time.
- You are also to ensure that on the delivering address, the receiver mobile number is reachable. There will be time where driver will need to be able to confirm the receiver attendance at the delivery address before they proceed with the delivery, and there will be time where driver will need to be able to contact you when they are not able to locate the correct address you provided and thus need your guidance. In such case if the receiver’s contact number is not reachable or unanswered, we or our delivering partner will not be responsible for any delay cause by such reasons or circumstances similar to the above.
- Our delivery partner’s coverage area could change from time to time without prior notice. If you have placed an order and it’s out of our delivering coverage area, our company has the right to cancel and refund any order placed, with prior inform to the customer.
- In the absent of receiver during the delivery, re-delivery can be arranged at additional cost.
           Refund Charges
If you request refund after payment was made, we back charge the customer as the rate shown below:
**The Cancel order will be charge of the total purchase include shipping fee.Â
Razer Merchant Payment - Total Amount (4.5%)
The charges was imposed by payment channel and Platform.